Terms & Conditions

About arii

arii is a modern activewear brand dedicated to delivering high-quality, versatile apparel designed for performance and everyday style. Our collections are thoughtfully crafted to support your movement, confidence, and individuality.

By accessing our website or purchasing from arii, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. Overview & General Terms

By visiting our site or purchasing products from us, you engage in our "Service" and agree to be bound by these terms. We reserve the right to update, change, or replace any part of these Terms & Conditions by posting updates to our website. It is your responsibility to check this page periodically for changes.

2. Orders, Cancellations, & Modifications

We process orders quickly to get your essentials to you as soon as possible.

• Order Changes & Cancellations: If you need to make changes to or cancel your order, please email us at [email protected] within 2 hours of placing your order. While we cannot guarantee modifications once an order has entered fulfillment, we will do our best to accommodate your request.

3. Shipping & Delivery

• Domestic Shipping: We currently offer standard domestic shipping through our automated checkout.

• International Orders: Automated checkout for international shipping is not available at this time. If you are located outside our domestic shipping zone, please contact [email protected] to request a custom shipping calculation.

4. Payment Methods & Gift Cards

• Accepted Payments: We accept major credit cards (Visa, MasterCard, American Express) processed securely via Stripe, as well as PayPal Express Checkout.

• Prepaid Cards: We accept major network prepaid retail gift cards (Visa, MasterCard, American Express). Prepaid cards must have a balance sufficient to cover the full order total (including shipping and taxes), as payments cannot be split across multiple cards.

• Store Gift Cards: arii does not issue or sell custom arii gift cards at this time.

5. Return & Refund Policy

We offer a 30-day return window from the date you receive your item for unworn, unwashed apparel items in their original condition with all tags attached and in original packaging.

To ensure the best fit and avoid the need for a return, we strongly encourage reviewing the specific Height, Waist, and Hips measurements listed on each product detail page before purchasing.

How to Initiate a Return or Exchange:

1. Contact our support team at [email protected] with your order details.

2. Follow the instructions provided by our support team to send back your item(s).

Please Note: Items sent back without first requesting a return through support will not be accepted.

6. Shipping Fees for Returns & Exchanges

• Standard Returns: Customers are responsible for all return shipping costs.

• Exchanges: For size or style exchanges, the customer covers the shipping cost to send the item back to arii, and arii will cover the shipping cost to send the new replacement item back to you.

7. Non-Returnable & Final Sale Items

For hygiene, health, and safety reasons, the following items are strictly final sale and cannot be returned or exchanged unless they arrive damaged or defective:

• Opened fragrances

• Socks

• Select wellness accessories

• Sale or clearance items

8. Damages & Defective Items

Please inspect your order upon reception. If an item arrives damaged, defective, or incorrect, please notify us immediately at [email protected]. We will evaluate the issue and work to make it right promptly at no additional cost to you.

9. Refunds & Processing

• Inspection & Approval: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Processing Time: Approved refunds will be processed back to your original payment method within 10 business days. Please note that your bank or credit card company may require additional processing time to post the transaction.

• Follow-Up: If more than 15 business days have passed since your return was approved and you have not received your credit, please contact us at [email protected].

10. Customer Support Contact

For questions regarding orders, product details, sizing, or policies, please reach out to our team:

• Returns & Exchanges: [email protected]

• General Support & Orders: [email protected]

• Custom Shipping Requests & Sales: [email protected]